Products Purchase

1. On the shelves of our online store you can find hundreds of products and hairdressing equipment.

2. To facilitate your search, we have divided our products into central categories. Each category also has a subcategory tree, which appears in the left column of your screen. Our goal is to get to the final product easily and quickly.

3. makes every effort to provide high-quality services but nevertheless is not responsible for any errors in prices and product features and can not guarantee that there will be no interruptions of the website or "human" errors during the update / indicate the price of a product.

For the safety and effectiveness of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Customer Service Department at 2311-825121 < / p>

At we carry out all the necessary checks before sending each order.

However, for anything that happens and you want to return your order, below we list the terms and ways of returning products.

You can return our products in the following ways:

Withdrawal / Return - Product Replacement

The customer has the right to return the products purchased from this online store at a charge of, in the following cases:

1. If, through the fault of, wrong products were sold (error in receiving the order, invoicing, shipping, etc.)

In this case, the customer may either refuse to pick up the product from the beginning or request a refund. Returned products must be in excellent condition, sealed, complete, and without any damage. The packaging of the product must be the one that normally accompanies the product and is in excellent condition.

2. If, through the fault of, products of poor quality were sold (damaged during transport, with poor packaging, etc.).

In this case, the customer must not accept the receipt of the product and contact this online store. In case the customer agrees to receive the product, will not accept any return and therefore will not make a replacement.

In addition, in case the customer does not return the product then, no new product will be sent to him and the customer will have to place a new order/purchase. The product must be returned in the condition it was delivered. * In both cases, the maximum return period may not exceed fifteen (15) calendar days from the date of receipt.


In any case of return of products, the customer is obliged to deliver intact and in excellent condition all the documents that accompanied the product (eg DAT, Retail Receipt, gifts, etc.).

* IMPORTANT NOTE: in the nail polishes that are in our online store NO returns are made for such products.

Customs Duties, Taxes, and Other Charges

There is a case to be charged with additional duties and taxes for products you bought from the online store because:

• Duties and taxes are usually not included in the price of the item and may not be included in the shipping costs you pay

• When you shop at and your home is outside the European Union, you buy from sellers abroad. This is why you will sometimes be asked to pay customs duties.

Taxes may depend on where your order was shipped, the type of items you purchased, their value, and the weight of the package.

Different countries may have different tax policies for specific products. It is always best to confirm this with your local customs authority.

You are responsible for clearing VAT on all purchases made at This can be done through the VAT clearance process of the local customs authority in your country of residence.

Please note:

a) never covers duties and taxes.

b) does not accept refunds caused by duties and taxes.

To avoid unforeseen surprises, pay attention to the following:

• Contact your local post office or customs office to learn more about your country's customs duties and taxes.

• The shipping company normally collects import duties, taxes or other customs charges upon delivery.

• is not responsible for delays caused by the customs department in your country.

• Additional costs or delays may occur during international trade.

Order Cancellation

Order cancellation can be done in the following cases:

1. Before the order is completed, during the electronic order process.

2. If the online order has been completed but the product has not been shipped yet, you can call 2311 825 121 and one of our partners will cancel your order.

Product returns are ONLY accepted if the products are in the same condition in which you received them, without the supplier's security and authenticity tape being damaged, along with the accompanying retail receipt or invoice.

In case of receipt of a defective or damaged product, in order for the company to make the free replacement, photos from the receipt of the product must be sent to prove the receipt status to the email: < / p>

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